Leadership

TSB

Should You use Net Promoter Score as a Metric?

Although the simplicity of net promoter score is appealing, the metric has limited support from academics. — Read on sloanreview.mit.edu/article/should-you-use-net-promoter-score-as-a-metric/

Alexa verändert das Business

Smart Speaker: Alexa & Co. beginnen die Business-Revolution. Sprachassistenten sind eine neue Schnittstelle zu den Kunden und Mitarbeitern. Kommt nach Mobile jetzt Voice? — Read