The KPMG US Customer Experience Excellence Report 2024/2025
For about 10 years, KPMG has been trying to measure the customer experience in the US and around the world. At the beginning of the
Bayan Yahya
13. January 2025
For about 10 years, KPMG has been trying to measure the customer experience in the US and around the world. At the beginning of the
The end of CRM, the end of the well-maintained dialog – a plea for quality instead of quantity. Our communication culture is changing – unfortunately