Everything about software application, implementation and selection, user experience, leadership management, data and address quality, and project management.
Are customer experience and self-service a contradiction? Self-service is often seen as an innovative cost-saving measure in companies. “Then the customer can do this and
Part 1: Stars vs. Orchestrators – What really makes good leadership (on and off the field)? Dennis Schröder led the German national basketball team to
The quality of addresses in customer databases has deteriorated. This unsurprising finding comes from a regular study conducted by Deutsche Post subsidiary Post Direkt. Study
Projects always fail because of people. Why? In many companies, projects are the order of the day. Introducing new software, digitizing processes, or transforming business
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