Intent, intentions, negligence. At the turn of the year, the term “intention” smells of fireworks and sparklers. Gym, giving up sugar, good intentions. Lots of
Why “Kettensprenger” is not a “pro-home office book” but a leadership book. By Georg Blum (from a leadership, CRM, and transformation perspective) At first glance,
Are customer experience and self-service a contradiction? Self-service is often seen as an innovative cost-saving measure in companies. “Then the customer can do this and
Part 1: Stars vs. Orchestrators – What really makes good leadership (on and off the field)? Dennis Schröder led the German national basketball team to
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