
Wayfair – an example of unstrategic CRM and/or e-commerce?
The US online furniture retailer Wayfair has ceased its business activities in Germany with immediate effect after 15 years. Around 730 employees are affected by
Everything about software application, implementation and selection, user experience, leadership management, data and address quality, and project management.
The US online furniture retailer Wayfair has ceased its business activities in Germany with immediate effect after 15 years. Around 730 employees are affected by
For about 10 years, KPMG has been trying to measure the customer experience in the US and around the world. At the beginning of the
The end of CRM, the end of the well-maintained dialog – a plea for quality instead of quantity. Our communication culture is changing – unfortunately
Alarm bells often ring when reading about e-commerce these days. That is, many companies that specialize in e-commerce are not doing so well or are
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