With its solutions, itmX GmbH helps its customers to digitalize their processes in the areas of marketing, sales, commerce and service in order to become even more successful. The unique selling point of the itmX crm suite is the deep SAP integration combined with the excellent user experience of the Microsoft world.
The solutions of itmX GmbH inspire numerous customers from the mechanical engineering, construction and construction supplier, project manufacturing, retail, high-tech and electrical engineering industries.
itmX crm suite
With the itmX crm suite, you can take your customer relationships to a whole new level. As the single, fully integrated CRM for your SAP ECC or S/4HANA, you benefit from the perfect User Xperience paired with a real-time 360° view of your customers and seamless integration with Microsoft Azure and Microsoft 365.
Get to know your leads and customers even better with itmX marketing. Accompany your customers throughout the entire customer journey and provide your employees with useful tools for lead nurturing, campaign management and marketing automation.
With itmX sales, you already have an overview of which topics your customers will be dealing with tomorrow. From lead and pipeline management to opportunity management and visit and task management, you can fully map all processes. This is how leads soon become satisfied customers!
Strengthen your customer relationships by digitizing your service processes and generate new business opportunities from service – even while on the road thanks to direct access to your SAP ERP. This way, your service technicians have an overview of all relevant information at all times.
Ensure the perfect user experience with your own web store and a comprehensive customer portal. In addition to being able to view orders and invoices, your customers also benefit from history data and the ability to easily order spare parts themselves.
With webXperience you can design your Modern Workplace of the future! Thanks to intuitive operation and a custom-fit interface, you can keep an eye on your customers and prospects at all times – in the browser, on your cell phone or directly in Microsoft Teams. You benefit from the front-end and intelligent services in Microsoft Azure and direct access to your data from SAP ECC or S/4HANA.
itmX business intelligence
Use the competitive advantage you already have today – your data! And turn it into true insights. With full integration into the itmX crm suite, you also equip your business units with meaningful reporting. This helps you to further develop your business. From the analysis of past values to present analyses and future forecasts – with itmX business intelligence, based on Microsoft Power BI, you are optimally positioned.
Numbers, data, facts
itmX is part of NTT DATA Business Solutions, a leading global SAP consultancy with over 13,000 employees and offices in 30 countries. The parent company of both companies is NTT DATA, a leading provider of business and IT solutions.
Each of itmX’s customers is unique and has its own individual CRM system requirements. Discover an excerpt of CRM success stories from over 20 years of CRM expertise told directly by customers. Find out how itmX can also help you take your Xperience to the next level: https://itmx.de/referenzen/