Why is training and education so important for good CRM? One must unlearn the old system and learn the new one. Therefore, comprehensive training, a

Often, the contract with the manufacturer and the service provider is not fully and adequately formulated. As always, this becomes apparent in case of disputes.

The users – here the key users – are involved from the beginning. That means in the selection, in the decision-making, in the choice of

In the IT and software industry, terms like Brownfield and Greenfield are common. Greenfield corresponds to the German phrase “starting on the green field.” This

Even we cannot provide a reliable recommendation without a thorough analysis and comparison. The requirements for a CRM system are simply too specific for that.

Who is responsible for the processes? Who has veto power within the company? Processes never stop at departmental boundaries. Therefore, the head of e-commerce cannot

The complete list of arguments and criteria, as well as many explanations, can be found here. Why is the list so long? Is the user