I took a look at the reviews on rating portals and created a summary: What are the advantages and disadvantages of Hubspot SalesHub? I also provide an overall conclusion and a differentiation according to company size.
Disclaimer: We, 1A Relations GmbH, are 100% vendor-neutral. This means that we have no particular favorites when it comes to consulting. We check individually which product and which combination of solutions suits the requirements and needs. Weaknesses and strengths stated or quoted do not reflect our opinion, but are aggregated statements from users.
What are the advantages and disadvantages of Hubspot SalesHub?
First, let’s look at the advantages and strengths mentioned by users.
- Intuitive operation, also suitable for beginners
- Increased efficiency through automation of sales processes (sequences, follow-ups, deal management)
- Central data storage for better teamwork and overview
- Seamless integration with marketing, CMS, email, and other tools
- Mobile use well implemented
- Highly customizable workflows, dashboards, pipelines
The link to the Hubspot Sales Hub page on OMR Reviews
What are the criticisms or disadvantages?
- Complexity with in-depth use (many features require training)
- The pricing structure is perceived as high and non-transparent, especially as requirements increase
- Clarity suffers with large amounts of data or insufficient structure
- Advanced features often only available in higher price tiers
- Mobile app limited compared to desktop version
The link to Hubspot SalesHub on G2
What are the notable features or differences depending on company size?
1-50 employees
- Pros: Quick to implement, very efficient, good free/entry-level offering
- Cons: Scaling becomes expensive, limited customization
- 51-1000 employees
- Pros: Ideal for cross-functional work (sales/marketing)
- Cons: Confusing with large amounts of data, reporting deficiencies
- 1001+ employees
- Good basis for standardization and collaboration
- Requires interfaces to ERP/logistics,
- Limitations for special applications
What are the differences depending on the area of application or typical challenges?
- Sales (B2B/B2C) Automation,
- Pros: Lead scoring, deal forecasts, transparency
- Cons: Reporting, custom fields/processes, gamification tends to be a gimmick
- Marketing
- Pros: Integration with CMS, email marketing, landing pages
- Cons: Personalization complex, A/B testing limited
- Customer support/service
- Pros: Overview of contact history, documentation
- Cons: Functions more sales/marketing-oriented
- IT/operations
- Pros: Good API connection, open system structure
- Cons: Complexity with deep integration, performance issues with mass data
Hubspot in a sentence that best sums up the reviews of the last few months:
“HubSpot Sales Hub is the digital sales assistant that brings structure, transparency, and efficiency—with great potential for small and medium-sized teams, but increasing complexity and costs as usage increases.”
