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SAP restructures – the areas of customer satisfaction and product development are significantly strengthened



SAP restructures – The new SAP management duo Christian Klein and Jennifer Morgan is restructuring its management team.

“Our customers rightly expect our portfolio of products and services to be seamlessly integrated and all solutions to work together smoothly,” emphasized Co-CEO Christian Klein.

To achieve these goals, SAP is making the following organizational changes, this is how SAP restructures:

  • Sales, service, and all corresponding organizational units with a focus on customer success will in future be bundled in the “Customer Success” Executive Board division and managed by Adaire Fox-Martin.
  • Product management, development, and product support will also be brought together under one Executive Board division and will be under the responsibility of Thomas Saueressig.
  • Executive Board member and Chief Technology Officer Jürgen Müller will drive the development of an integrated data management solution in the future, in addition to his overall responsibility for SAP platform and technology development and technologies for the Intelligent Enterprise. The divisions of Saueressig and Müller will continue to work together.

Michael Kleinemeier and Stefan Ries are leaving the company.

Read the press release from SAP or the announcement from Handelsblatt

Short commentary:

It was to be expected that the new boss duo would leave their mark on the leadership. There’s been too much baggage under McDermott. The acquisitions are only partially well integrated. DSAG complains about the lack of product quality and is asserting itself on the subject of SuccessFactor. The pressure from SAP to switch to cloud products was too high. And SAP was dragged into court with its licensing policy.

Picture: SAP

More informations and if you want to know more about Salesforce click here.

Note: This is a machine translation. It is neither 100% complete nor 100% correct. We can therefore not guarantee the result.


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