Intro, why is this topic relevant, why is it strategically so important? For all companies seeking direct contact with their customers, the customer database is
So how do you determine the address quality within the data quality management activities? We have developed a simple method for this. What are the
What does insolvency have to do with CRM? Quite a lot. After all, high costs for acquiring new customers, a lack of customer loyalty and
CRM-TECH.WORLD offers numerous opportunities to present yourself and your software. We have our German software landscapes and the various provider comparisons. We always take a
Why is there so much talk of “new leadership” in connection with CRM? What does leadership – CRM from a management perspective – essentially mean?
Are there providers that offer ERP and CRM systems from a single source? ERP CRM software: Small and medium-sized enterprises (SMEs) usually face a particular
eCommerce, a second pillar alongside the point of sale! COVID has made eCommerce and online marketing even more important. Whether in the business-to-business or business-to-consumer
Intro to Fish Philosophy – the exceptional customer focus Fish Philosophy – the exceptional customer focus: Imagine a workplace where every day starts with energy,
Collaboration is the joint effort of several people to accomplish a task or carry out a project. To achieve this goal, the participants can be
This article was originally written in 2018 and is updated regularly. Its aim is to discuss the topic of “Intentional, deliberate or negligent – at
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