Freshworks – a rival of Salesforce – strengthens in the area of AI
Salesforce rival Freshworks has acquired AnsweriQ, announcing its second acquisition in less than a year. Seattle-based AnsweriQ will give San Mateo-based Freshworks a presence in the Pacific Northwest.
With the acquisition of AnsweriQ, Freshworks will have a machine learning and AI technology that will be able to go through millions of customer interactions to generate automated self-service questions for large enterprises.
“Freshworks is growing rapidly. The company generated 61% more revenue in the second quarter of 2019 than last year, and the number of employees has grown from 1,800 worldwide, with just over 60 in the Bay Area last winter, to over 2,500 employees today, with over 100 in the Bay Area,” said CEO Girish Mathrubootham 3 months ago.
Freshworks is currently valued at $3.5 billion
Read the full article in the San Francisco Business Times.
And here is a very interesting article from business insider about the vision of CEO Girish Mathruboothamn. From this a translated quote:
“Customers are used to having one platform and then integrating all these tools. So when you come into a company today, the CRM stack is unwieldy… We believe that the exciting opportunity of the future is to build the CRM platform of the future,” Mathrubootham told Business Insider.
Note: This is a machine translation. It is neither 100% complete nor 100% correct. We can therefore not guarantee the result.