
The FISH! Philosophy: A revolutionary path to exceptional customer orientation
Intro to Fish Philosophy – the exceptional customer focus Fish Philosophy – the exceptional customer focus: Imagine a workplace where every day starts with energy,

Intro to Fish Philosophy – the exceptional customer focus Fish Philosophy – the exceptional customer focus: Imagine a workplace where every day starts with energy,

This article was originally written in 2018 and is updated regularly. Its aim is to discuss the topic of “Intentional, deliberate or negligent – at

A brand new book on a hot topic: artificial intelligence and scientific work The three professors at DHBW, Mr. Bucher, Mr. Holzweißig and Mr. Schwarzer,

We are kind of like truffle pigs or pearl divers. Always on the lookout for something special and new. Hence the trip to Berlin for

Creative thinking, action and leadership – What does the publisher say? In a time of uncertainty – but also extraordinary opportunities for positive change –

I got the first feature presentation a few weeks ago. Microsoft 365 Copilot is already loaded with some cool features. As Microsoft 365 Copilot a

Strategy and customer satisfaction are sometimes two difficult goals to reconcile. That’s why SAP is focusing on the cloud strategy. But this also means that

What does Hubspot’s AI strategy look like? At the Inbound Customer Conference in Boston, HubSpot announced its new comprehensive AI strategy called HubSpot AI. Although

Who or what is LeanIX? SAP buys strategic partner LeanIX: LeanIX offers software-as-a-service (SaaS) for managing enterprise architecture and multi-cloud environments. This enables companies to

A study supports my years of experience. Only those who nurture both employees and customers reap the full rewards of success. Customer loyalty alone is